TERMS & CONDITIONS
Welcome to The Haunted Bookshelf Co.
These Terms & Conditions explain the terms that apply when you purchase from The Haunted Bookshelf Co. Please read them carefully before placing an order.
1. About Us
The Haunted Bookshelf Co. is an independent book business offering thoughtfully selected books through a mystery-book experience.
For questions about these terms or an order, contact us at:
Email: thehauntedbookshelfco@gmail.com
2. The THBCo Experience
At The Haunted Bookshelf Co., you choose the invitation, and we choose the book.
Each invitation is linked to a specific book, with the mystery preserved until your parcel arrives. The title, author, cover and genre remain a secret until your book arrives.
Before purchasing, please read the product description carefully. Each listing provides the information you need to make an informed choice, including the book’s condition, whether it is standalone or part of a series, applicable content notes and the price.
We cannot guarantee that a mystery book will match every personal preference. However, the mystery experience does not limit your statutory consumer rights.
3. Books and Condition
Our books may be new or pre-loved. The condition of each book is stated on its product page.
Pre-loved books may show signs of previous ownership or reading. We aim to describe condition honestly and disclose any known significant issues before purchase.
Every book is checked before dispatch. However, pre-loved books will not necessarily be in pristine, new condition.
If an item arrives faulty, damaged, or materially different from its description, please contact us so we can help resolve the issue in accordance with your statutory rights.
4. Product Availability
All books are subject to availability, and our stock may be limited.
If we cannot fulfil an order after it has been placed, we will contact you and arrange an appropriate refund for any amount paid for the unavailable item.
5. Prices and Payment
All prices are displayed in pounds sterling (£). Delivery charges will be shown at checkout before you complete your purchase.
Payment must be completed using the payment methods available at checkout. Your order will be acknowledged by email, and your order confirmation will provide a record of your purchase.
We take reasonable care to ensure that prices and product information are accurate. If we discover a material error before accepting an order, we will contact you to explain the issue and discuss the available options.
6. Orders and Changes
Please check your order and delivery address carefully before completing your purchase.
If you need to request a change or cancel an order, contact us as soon as possible at thehauntedbookshelfco@gmail.com. We will do our best to help, but cannot guarantee changes once an order has been prepared or dispatched.
7. Delivery
We currently intend to deliver within the United Kingdom.
Our standard delivery charge is £3.65 per order using Royal Mail Tracked 48. Orders are usually dispatched within 2–3 working days of purchase. Royal Mail Tracked 48 aims to deliver within a further 2–3 working days after dispatch, although delivery times may vary.
These are estimates rather than guaranteed delivery dates. We remain responsible for fulfilling your order and will take reasonable steps to help if a parcel is delayed, lost or damaged.
For full delivery information and returns details, please see our Shipping & Returns Policy.
8. Returns
A mystery book cannot be returned solely because the title was a surprise or because you would have preferred a different book. However, the mystery experience does not remove your rights concerning damaged or misdescribed goods.
Please refer to our Shipping & Returns Policy for the full process, return postage arrangements and refund information.
9. Mystery Book Swap
If your mystery book is a title you have already read, you may request a voluntary swap, subject to the conditions below.
You must contact us within 7 days of delivery.
The physical copy received must remain unread and in the condition in which it arrived.
Please contact us before returning the book and include your order number.
If eligible, you can choose an alternative invitation from our separate, handpicked swap collection. Each invitation is linked to a specific replacement book.
You are responsible for the postage cost of returning the original book and the postage cost of sending the replacement.
The replacement will be securely packaged but will not include the full mystery packaging and unboxing experience of the original order.
We offer one voluntary swap per order, subject to availability.
The replacement will be sent once we have received the original book and confirmed that it meets the swap conditions.
This voluntary swap arrangement is separate from any rights you may have concerning damaged or misdescribed goods.
10. Damaged or Misdescribed Items
If your order arrives damaged or misdescribed, please contact thehauntedbookshelfco@gmail.com with your order number and a description of the issue. Please provide photographs when doing so.
We will work with you to provide an appropriate remedy in accordance with your statutory consumer rights. Where the law requires it, we will cover the relevant return costs.
11. Website Content and Intellectual Property
Unless otherwise stated, original text, branding, graphics and other content created for The Haunted Bookshelf Co. belong to us or are used with appropriate permission.
You may not reproduce or commercially use our original content without permission, except where permitted by law.
Book titles, covers and other third-party materials remain the property of their respective rights holders. Third-party trademarks and materials belong to their respective owners.
12. Website Use
Please use our website lawfully and do not attempt to interfere with its security, functionality or operation.
We aim to keep website information accurate and the site available, but cannot guarantee uninterrupted access or that the website will always be free from errors.
Nothing in these terms excludes or limits liability where doing so would be unlawful.
13. Privacy
We handle personal information in accordance with our Privacy Policy. Please also see our Cookie Policy for information about cookies and similar technologies used on our website.
14. Changes to These Terms
We may update these Terms & Conditions when our business practices, website features or legal obligations change.
The latest version will be published on this page and will apply to future purchases from the date it takes effect. Changes will not remove rights that you already have under applicable law.
15. Your Legal Rights
These terms do not affect any consumer rights that cannot legally be excluded or restricted.
If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These terms are intended to be governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact:
The Haunted Bookshelf Co.
Email: thehauntedbookshelfco@gmail.com