SHIPPING & RETURNS
At The Haunted Bookshelf Co., every book is prepared with care, ready to leave our bookshelf and find its next reader. Please read the information below before placing your order.
1. Where We Deliver
We currently deliver within the United Kingdom only.
2. Delivery Costs & Times
Postage: £3.65 per order.
Orders are sent using Royal Mail Tracked 48.
Orders are usually dispatched within 2–3 working days of purchase. Once dispatched, Royal Mail Tracked 48 aims to deliver within a further 2–3 working days, although delivery times may vary.
Please allow approximately 4–6 working days from placing your order to delivery. This is an estimate, not a guaranteed delivery date.
Any available tracking information will be shared with you once your order has been dispatched.
3. Packaging & Dispatch
Each mystery is carefully prepared and packaged before making its way to you.
Please ensure your delivery address is correct when placing your order. If you notice an error, contact us at thehauntedbookshelfco@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been prepared or dispatched.
If your order is delayed, appears to be lost or arrives damaged, please contact us using the details below.
4. Book Condition
Our books may be new or pre-loved. The condition of each book is stated on its individual product page.
Pre-loved books may show signs of previous ownership, such as light shelf wear, minor creasing, or yellowing pages. Any significant known condition issues will be disclosed in the product description.
Every book is checked before dispatch, but pre-loved books will not necessarily be in pristine, new condition.
5. Returns
The title, author, cover and genre remain a secret until your book arrives. We cannot accept a return solely because the mystery book is not what you expected or because you would have chosen a different title.
However, the fact that a book is a mystery purchase does not remove your your rights if an item is damaged, or not as described.
6. Mystery Book Swap
If your mystery book is a title you have already read, you may be eligible to request a swap for another book from our separate, handpicked swap collection.
Our voluntary swap arrangement works as follows:
Contact us within 7 days of delivery to request a swap.
The physical copy you received must remain unread and in the condition in which it arrived.
Please contact us before sending anything back and include your order number.
If your request is eligible, you can choose an alternative invitation from the available swap collection we will provide to you via email.
You are responsible for the postage cost of returning the original book and the postage cost of sending the replacement.
Your replacement will be securely packaged, but it will not include the full mystery packaging and unboxing experience of your original order.
We can offer one voluntary swap per order, subject to availability.
Your replacement will be sent once we have received the original book and confirmed that it meets the swap conditions.
This voluntary swap arrangement is separate from any rights you may have regarding damaged or misdescribed goods.
7. Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery timeframe, please check your tracking information and contact us at thehauntedbookshelfco@gmail.com with your order number.
We will investigate the matter with Royal Mail and work with you to resolve it in accordance with your consumer rights.
8. Damaged Orders
If your order arrives damaged, please contact us at thehauntedbookshelfco@gmail.com with your order number and a description of the issue. Please provide photographs when doing so.
We'll review the issue and get back to you with the next steps as soon as possible, because even the most unexpected stories should arrive in good shape.
Where a return is required for damaged or misdescribed items, we will cover return postage where required by law.
9. Contact Us
For questions about shipping, returns, or swaps, please contact:
The Haunted Bookshelf Co.
Email: thehauntedbookshelfco@gmail.com
Please include your order number so we can help you as quickly as possible.